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TD Bank Customers Feel Pain Of Computer Glitch

Thousands left with late payments and fees after system failure


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Thousands of Toronto, CA-based TD Bank customers are scrambling today after a computer malfunction fouled up direct deposit and automatic bill paying, causing many customers to incur late fees and bounce checks.


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The problem is being attributed to a computer glitch that is remnant of the switch over to TD Bank’s system from Commerce Bank after its 2008 acquisition.

It is the third time this week that real-time updates were not available for viewing by customers. “We deeply, deeply regret this,” said TD Bank spokeswoman Jennifer Carlson in a statement.

TD Bank will refund anyone charged with late fees due to the obvious major malfunction.

Many customers could not log in to their accounts Thursday, but full service was restored by 3:00 p.m..

The problem was first discovered on Sept. 28 when a system integration project was initiated. Although bank officials though the glitch was corrected, it has recurred twice since the first instance.

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